- How to Join
Join our community by completing the necessary fields and agreeing to our terms and privacy policy through the [Sign Up] menu.
Upon registration, receive a welcome bonus of KRW 10,000 credited directly to your account, available for immediate use.
Enjoy the convenience of not having to enter various details each time you place an order after signing up.
Access exclusive member events and various discount promotions as part of our commitment to our valued.
- How to order
Our ordering process follows a structured protocol
- Step1: Browse and select your desired products
- Step2: Add chosen items to your shopping cart
- Step3: Proceed with checkout by either logging in with your Member ID or opting for guest checkout
- Step4: Complete the order form with your relevant details
- Step5: Select your preferred payment method and finalize the payment
- Step6: Upon successful completion, receive an order confirmation screen displaying your unique order number
For guest orders, it’s recommended to save or screenshot the order number post-payment.
Members can conveniently review their order history in the [My Page - Order History] section.
When choosing bank transfer payments, ensure that the payer’s name matches the order name, noting that orders unpaid within 7 days will be automatically canceled.
- Payment
For transactions of significant value, your card issuer may conduct a security verification call.
During this verification process, if any irregularities are noted, such as suspected fraudulent activity or discrepancies in order details, we reserve the right to temporarily hold or cancel the order.
Bank transfers can be arranged through various means, including PC banking, internet banking, telephone banking, or in-person at your local bank branch.
It's crucial to ensure that the payer’s name precisely matches the depositor’s name, and payment should be completed within 7 days to avoid automatic order cancellation.
- Shipping
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- Shipping Method : Parcel Service
- Shipping Area : A Region.
- Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Delivery Time : 3 - 7 days
-THRUOUR-
Thruour Jewelry, production commences upon confirmation of payment and order details provided by our discerning clientele.
(We kindly ask for your careful consideration before making a purchase, as exchanges or refunds are not possible after ordering.)
Shipping Information
- Dispatch Timeline : All Thruour products are meticulously handcrafted upon order, typically requiring 7 to 14 business days for production, followed by shipping.
- As production durations vary for each product, please refer to the detailed descriptions for specific turnaround times.
- Shipping Fees : Enjoy complimentary shipping for orders over KRW 100,000 / KRW 3,000 shipping fee for orders below KRW 100,000
- Courier : Korea Post / Additional delivery charges may apply for shipments to Jeju Island and remote areas.
Exchange and Return Policy
- If you need to exchange or return a defective product within 7 days of receiving it, simply submit your request through the FAQ section on our website.
- Please remember, returns sent via courier services other than Korea Post without prior approval through the FAQ section will incur return shipping costs.
- Exchange Shipping Fee : KRW 6,000
- Return Shipping Fee : KRW 6,000
- We cover shipping costs for exchanges or returns due to product defects or incorrect shipments, demonstrating our commitment to your satisfaction.
- Just keep in mind, exchanges and refunds are not applicable for made-to-order products.
- Should you discover any defects, don't hesitate to reach out within 24 hours of receiving your order at www.thruour.com
- We can't process exchanges or refunds for lost certificates, damaged products or packaging, or signs of use.
- Please understand, natural discoloration, wear and tear, and minor scratches due to material characteristics are not eligible for exchange or return.
After-Sales Service
- Warranty Period : 6 months
- When requesting after-sales service, remember to include the warranty certificate. Failure to do so may limit or void warranty coverage, and repair options could be restricted (reissuing warranty certificates is not available).
- During the warranty period, both complimentary and paid repairs are available for product defects or damages caused by consumer negligence.
- We do not cover complimentary after-sales services for products damaged due to consumer negligence or for products beyond the warranty period.
- The following scenarios are excluded from warranty repairs.
A.Requests for re-plating
B.Loss of repair components
C.Discontinued products
D.Wear-related scratches
E.Malfunctions and damages from mishandling
F.Unauthorized repairs by third parties
- Returns & Exchanges
Exchange and return address
- (04382) 101, B01, 25, Hangang-daero 48-gil, Yongsan-Gu, Seoul, Republic of Korea
Exchange and Return Policy
- If you need to exchange or return a defective product within 7 days of receiving it, simply submit your request through the FAQ section on our website.
- Please remember, returns sent via courier services other than Korea Post without prior approval through the FAQ section will incur return shipping costs.
- Exchange Shipping Fee : KRW 6,000
- Return Shipping Fee : KRW 6,000
- We cover shipping costs for exchanges or returns due to product defects or incorrect shipments, demonstrating our commitment to your satisfaction.
- Just keep in mind, exchanges and refunds are not applicable for made-to-order products.
- Should you discover any defects, don't hesitate to reach out within 24 hours of receiving your order at www.thruour.com
- We can't process exchanges or refunds for lost certificates, damaged products or packaging, or signs of use.
- Please understand, natural discoloration, wear and tear, and minor scratches due to material characteristics are not eligible for exchange or return.
After-Sales Service
- Warranty Period : 6 months
- When requesting after-sales service, remember to include the warranty certificate. Failure to do so may limit or void warranty coverage, and repair options could be restricted (reissuing warranty certificates is not available).
- During the warranty period, both complimentary and paid repairs are available for product defects or damages caused by consumer negligence.
- We do not cover complimentary after-sales services for products damaged due to consumer negligence or for products beyond the warranty period.
- The following scenarios are excluded from warranty repairs.
A.Requests for re-plating
B.Loss of repair components
C.Discontinued products
D.Wear-related scratches
E.Malfunctions and damages from mishandling
F.Unauthorized repairs by third parties
- Refunds
Upon verifying the returned items, we endeavor to process refunds within 3 to 4 business days.
For payments made via credit card, we promptly cancel the credit card authorization to prevent any charges.
(Please be aware - If charges have already been applied by your credit card company based on the original transaction date, the refund will be reflected on the subsequent month's billing statement.)
- Other
Reward Points Expiry Policy
Reward points earned from purchases are credited immediately and remain valid for 365 days.
Unused reward points older than 365 days will expire automatically and cannot be redeemed.
Utilization Requirements for Reward Points
Reward points can be used for purchases totaling KRW 50,000 or more.
Expiry Conditions for Reward Points
If an order is canceled or refunded, reward points earned from product purchases will be invalidated
Upon membership termination, accumulated reward points will be automatically invalidated.
Moreover, existing reward points will expire if no additional points are accrued within 3 years from the last accrual date.
